Course AvailabilityOnline: $158.60
Online classes are available for 90 days, from the time of purchase.
It’s hard to think of an industry where customer service is more important than health care. As a patient access specialist, an integral part of your role will be to effectively serve the needs of patients as they complete the hospital admissions process. The Customer Service for Health Care course, available online from Vista College, a leading nationwide provider of user-friendly and affordable continuing education programs for busy professionals, will give you a solid customer service foundation that will benefit you throughout your PAS career.
Gain Valuable HCAHPS Survey Insight
Our Customer Service for Health Care course was developed in large part to give our students insight into the Centers for Medicare and Medicaid’s Hospital Consumer Assessment of Healthcare Providers and Systems survey, which attempts to obtain and gauge patients’ perspectives of hospital care in the U.S. The survey consists of 27 questions, most of which are intended to allow recently discharged hospital patients the opportunity provide feedback about their stay, including quality of care, cleanliness, communication of key information concerning the administering of medications and more.
Other Important Course Aspects
In addition to HCAHPS training, our 24-hour course will help you develop the tools you need to provide superior customer service in a health care setting. By the time you complete the course, you will have the knowledge and skills that will enable you to:
- Define customer service in the health care industry and explain why it is so important
- Elaborate on the rules and best practices for serving patients
- Successfully resolve conflicts and patient complaints
- Discuss all types of communication in the health care field
- Explain how customer service in health care is measured
Prepare for PAS Certification
The Customer Service for Health Care course is one of five courses that comprise our Patient Access Specialist bundle. Completing all five courses will prepare you to sit for and pass the Certified Healthcare Access Associate exam. The prestigious CHAA credential is provided by the National Association of Healthcare Access Management and demonstrates your mastery of essential PAS skills to current and perspective employers. Certification will be an important asset as you embark on and seek to advance in your PAS career, as it will make you stand out among a crowded field of job applicants.
Explore the Vista College Advantage
Vista College online training allows you to transform your Web-enabled computer into a valuable educational tool. Enjoy 24/7 access to the Customer Service for Health Care course materials from your home, office or wherever you have Internet connectivity. Our intuitive, easy-to-follow programs simplify the learning process; study at your own pace, and repeat lessons and assignments as often as necessary.
The self-assessment tools included in the course materials allow you to measure your progress from beginning to end; you’ll know exactly when you’re ready to take your certification exam, and you’ll be able to approach it with a high degree of confidence. The course is designed for those who are new to the health care professions, as well as experienced workers looking to improve their customer service skills.